Shipping policy
Thank you for shopping with Tentes.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Shipping Time
We offer Free Shipping on all eligible orders.
Estimated delivery time:
7–14 business days
Delivery estimates begin after the order has been processed.
Tracking
When available, tracking information will be emailed after shipment.
Shipping Delays
Delivery times are estimates only.
Unexpected delays may occur due to:
-Customs inspections
-Severe weather
-Carrier delays
-Holidays
-High shipping volumes
Incorrect Addresses
Customers are responsible for providing accurate shipping information.
Orders returned due to incorrect addresses may require additional shipping charges.
Lost Packages
If your package appears lost, please contact us and we will work with the shipping carrier to investigate.
Damaged Deliveries
If your order arrives damaged, please notify us within 7 days and include photographs.
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