Refund policy

Thank you for shopping with Tentes.

Customer satisfaction is important to us. Please review our refund policy below.

Return Window

You may request a return within 30 days after receiving your order.

Requests submitted after 30 days may not be eligible for a refund.

Items must be:

-Unused whenever possible

-In original condition

-Returned with original packaging when applicable

-Accompanied by proof of purchase

Certain products cannot be returned, including:

-Personalized or custom-made items

-Gift cards

-Downloadable products

-Hygiene products after opening

-Items marked as final sale

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

-Order number

-Photos of the product

-Photos of the packaging

-Description of the issue

Once your return has been received and inspected, we will notify you of the approval status.

Approved refunds are processed within 7 business days using the original payment method.

Processing times by banks and card issuers may vary.

Customers may be responsible for return shipping costs unless the item was defective or shipped incorrectly.

If you receive a defective item, we may offer a replacement where available.

Orders may be canceled before shipment. Once shipped, standard return procedures apply.